Privacy Policy

Fiordland Outdoors Privacy and Cookies Policy

1. Introduction

At Fiordland Outdoors, we value your privacy. This policy outlines how we collect, use, and protect your personal information, as well as how we use cookies on our website. We are committed to complying with New Zealand privacy laws, including the Privacy Act 2020.

2. Information We Collect

We may collect personal information from you when you:

• Visit our website
• Make a booking or purchase
• Sign up for our newsletter
• Contact us for inquiries

The types of information we may collect include:

• Name
• Email address
• Phone number
• Payment details (processed securely)
• Any other information you provide us

3. How We Use Your Information

We use your personal information for the following purposes:

• To process your bookings and payments
• To communicate with you about your bookings and enquiries
• To send you newsletters and promotional materials (you can opt-out at any time)
• To improve our website and services
• To comply with legal obligations

4. Sharing Your Information

We will not sell, rent, or lease your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website or providing our services (e.g., payment processors, bus companies etc)
• Regulatory authorities if required by law
• Other parties with your consent

5. Security of Your Information

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes using secure servers and encryption for sensitive data.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device by your web browser. They help us:

• Analyze website traffic
• Remember your preferences
• Improve site functionality

Managing Cookies

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your experience on our website.

7. Your Rights

You have the right to:

• Access your personal information
• Request corrections to your personal information
• Request deletion of your personal information
• Withdraw consent for data processing

To exercise these rights, please contact us using the details below.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly.

9. Contact Us

If you have any questions or concerns about our privacy practices, please contact us at:

Fiordland Outdoors
Email: [email protected]
Phone: 0800 347 453
Address: cnr Oraka Street & Milford Highway, TE ANAU 9600

Last reviewed and updated: 2nd September 2024